Frequently Asked Questions

General Plumbing Services

  • What areas do you serve?

    We proudly serve Hayward, CA, and the entire Bay area. As a locally-owned business, we focus on providing reliable service to our immediate community.

  • Do you offer 24/7 emergency services?

    Yes! We understand that plumbing emergencies don’t wait for business hours. We offer 24/7 emergency plumbing for burst pipes, major leaks, and water heater failures.

  • Are you licensed and insured?

    Absolutely. Covert Water Heaters Inc. is a fully licensed, bonded, and insured company with over two decades of industry experience.

Water Heaters

  • What are the signs I need a new water heater?

    Look for inconsistent water temperatures, rusty or discolored water, strange rumbling noises from the tank, or visible leaks. Most units last 8–12 years.

  • How often should I flush my water heater?

    We recommend a professional flush once a year to remove sediment buildup, which improves efficiency and extends the lifespan of your unit.

  • Do you install tankless water heaters?

    Yes, we specialize in both traditional tank-style and modern tankless water heater installations for improved energy efficiency.

Common Repairs & Maintenance

  • Why is my water bill so high?

    A sudden spike often indicates a hidden leak, such as a running toilet or a pinhole leak in your main line. We use professional diagnostic tools to find the source quickly.

  • Is it safe to use chemical drain cleaners?

    We generally advise against them. These chemicals can be harsh on your pipes and often only provide a temporary fix. Professional drain cleaning is safer and more effective.

  • What should I do if a pipe bursts?

    Immediately turn off your main water valve to prevent further damage and call us right away at 510-677-0534 for emergency repair.

For Property Managers & Landlords

  • Do you offer services specifically for property managers?

    Yes. We provide contracted plumbing services tailored for rental and lease properties. We handle everything from pre-move-in inspections to urgent tenant repairs, coordinating directly with your team.

  • How do you help reduce property liability?

    Water damage is a leading cause of property loss. We provide routine inspections and leak detection to catch gradual issues that standard insurance policies may not cover.

  • Can you handle code compliance for water heater installations?

    Absolutely. We ensure all residential water heater replacements comply with Title 24 energy standards and local safety regulations, providing the documentation needed for your records.

  • Do you provide detailed invoicing for owner reporting?

    We understand that property managers need clear, professional documentation. Our billing includes detailed job descriptions and photos of completed work to simplify your reporting to property owners.